Want a "Swirlie" with that?

My friend called me one day to read me portions of a lawsuit that he had just received, which pertained to the shopping mall he was managing.  It seems that there was an issue that arose due to a planned shutdown of the water main during construction.  The mall’s typical procedure, whenever a new tenant was added to the water system, was to have the security officer deliver a written memo to each merchant the day before, and have them sign off that they received the message.  A memo was delivered in this case by security, and each merchant did sign off. 

Unfortunately, the hairstylist’s employees didn’t share the message with the morning shift stylist, who had an early styling appointment the next day.  The employee applied the appropriate chemicals to the customer’s hair, and when it came time to rinse off the chemicals, the employee turned on the water , and to her horror found that there was no water pressure.  In a bit of a panic, the stylist dragged the customer into the restroom and began scooping water out of the toilet, over the hysterical verbal objections of the customer.  She ended up forcing the customer’s head into the toilet to rinse off all of the chemicals.  The customer was not impressed or amused and immediately filed suit.  Fortunately the mall team followed procedure to the letter and the tenant had to defend the suit.

For a couple of years after the incident I often inquired of my friend as to the going rate for a “Swirlie” at his mall’s hairstylist, and whether they were going to make that a “permanent” offering.